FAQ - Frequently Asked Questions¶
General¶
What is the Pontotel API?¶
The Pontotel API is a RESTful interface that allows you to integrate Pontotel system features into external applications.
Do I need to pay to use the API?¶
API access is included in some Pontotel plans. Contact our sales team for more information.
Which API version should I use?¶
Always use v4, which is the current and most up-to-date version.
Authentication¶
How do I get my credentials?¶
Contact Pontotel support at suporte@pontotel.com.br
How long is the token valid?¶
Tokens expire in 1 hour (3600 seconds).
What to do when the token expires?¶
Implement automatic renewal logic. See examples in Authentication.
Rate Limiting¶
What is the request limit?¶
- Sandbox: 1000 requests/hour
- Production: 500 requests/hour
What happens if I exceed the limit?¶
You will receive a 429 Too Many Requests error and must wait for the reset.
Can I increase my rate limit?¶
Yes, enterprise plans offer custom limits. Contact our sales team.
Errors¶
I received a 401 error, what should I do?¶
Error 401 indicates invalid authentication. Check if: - Your token has not expired - The Authorization header is correct - Your credentials are valid
I received a 404 error, does the resource not exist?¶
Check if: - The URL is correct - The ID exists in the system - You have permission to access the resource
Support¶
How to get help?¶
- 📧 Email: suporte@pontotel.com.br
- 📚 Documentation: This documentation
- 💬 Portal: https://suporte.pontotel.com.br
What are the support hours?¶
- Email: Monday to Friday, 9am-6pm (Brasília time)
- Enterprise: 24/7
Next Steps¶
Still have questions? See: